Because of the growing public health issue, many small businesses are turning to Managed IT Services Providers (MSPs) to relieve them of the burden of managing time-consuming and difficult IT duties in-house. Discover the seven most important characteristics that a potential MSP should possess in this post.
Those who want to keep and eventually grow their business while saving money on IT costs can rely on these specialists.
Because MSPs offer a wide range of services, finding the right one for your company can be difficult. An MSP should have the following seven characteristics.
- Technical Expertise
An IT team is responsible for matching technology-based solutions with business goals and opportunities. Technical skill ranges from simple troubleshooting to advanced network administration. An MSP with extensive technical knowledge might be beneficial in this job.
They can relieve you of the burden of managing your IT infrastructure, and their pool of IT skills can train your in-house IT team. Working with an MSP is a cost-effective method to improve your team’s security, networking, and communication capabilities.
- using sophisticated technologies and methods
In order to provide cutting-edge solutions to reduce the amount of time spent on manual labour, a great MSP stays aware of the latest techniques and technology. To make things even easier, a Managed Service Provider (MSP) will make sure complex solutions are clear and understandable.
So, your company will not only have access to the most current tools and processes, but it will also be able to do so at a lower cost than it would otherwise.
MSPs are the ideal business partners for firms that want to expand their operations while simultaneously reducing their overall operating expenses.
- Transparency
Irrespective of whether you’re making decisions for your company or your clients, it’s critical that you have total visibility into your IT infrastructure.
What your MSP has done, is doing, and will do to your infrastructure should be visible briefly. Data security and long-term IT planning both benefits from this openness and accountability. Transparency in culture, attitudes, procedures, and tools is essential when working with a managed service provider (MSP).
We provide our customers with IT dashboards that show them exactly how they are employing our services and support, so they have a clear image of their overall IT situation. On top of that, we conduct regular Strategic Business Reviews (SBRs) to analyse our customers’ IT requirements, such as servers, workstations, business telephones, and disaster recovery plans, in order to assist them in making better long-term technological choices.
- Availability
It is likely the most coveted characteristic of an MSP to have the ability to respond and fix issues fast. When it comes to the top MSPs, on-call experts who can handle tech-related issues remotely are available around the clock. On the other hand, a dependable MSP can also provide on-site service when necessary.
A help centre, chatbot, or other artificial intelligence is often used by managed service providers (MSPs) to provide their customers with round-the-clock support. The fact that a human worker can be replaced by a machine doesn’t indicate that people will always desire to do so. Despite the popularity of automated support, many people still prefer to speak with a real person when they have a problem.
- Industry Expertise
The success or failure of your company might be determined by whether or not your MSP is well-versed in the specifics of your sector. They are better able to develop strategic IT solutions that suit the unique operational and user requirements of your sector if they have prior expertise and knowledge of it.
Intelligent Technical Solutions is a good example of an MSP that doesn’t have a specific focus. Instead of focusing on a single industry, we’ve gained the knowledge and skills to service a wide range of clients. The history and current clientele of an MSP in your particular business should be examined carefully. Take a look at customer feedback and reviews. Take a look at previous projects and evaluate how successfully they were handled. Find out whether they’ve handled a situation like yours before.
You can get a decent sense of an MSP’s capabilities by learning more about its procedures. During the onboarding process, we at Intelligent Technical Solutions make it a priority to get to know each of our clients on a personal level. It’s important for us to get a sense of where they’re coming from and where they’re going. So that our clients receive the finest possible IT solutions, we go above and above by getting to know their process and learning how they function and add value to their consumers.
- Scalability and availability
Since no two companies are alike, a professionally managed service provider (MSP) will take the time to get to know you in order to provide customized solutions. Data plans and phone alternatives, as well as business software and gear, must all meet your needs. A large list of included services may lead you to believe that you need more services than you actually do.
Your MSP must offer the service level and type of support you need, whether it’s consulting or a fully hosted solution with round-the-clock support. A good Managed Service Provider (MSP) can scale up or down to accommodate any changes in your needs as they arise.
- Proactiveness
Rather than simply reacting to problems when they arise, a reputable MSP goes above and above to avoid them in the first place. As an example, they must be able to identify and fix network bottlenecks before they cause problems for your customers. Additionally, your MSP must be able to quickly restore your systems’ functionality in the event of a slowdown. Additionally, they should alert you to any problems before they have a major impact on your users.
Preventing technical problems from worsening is only one benefit of working with a managed service provider (MSP), but it also ensures that your company’s systems are safe and gives you a leg up on the competition. A proactive Managed Service Provider (MSP) will help you take advantage of the latest technologies and uncover new ways to improve, optimize, and innovate.
An excellent MSP, on the other hand, communicates often with their customers. They try to stay in touch with their clients, asking for and receiving feedback on a regular basis. An MSP can effectively demonstrate their dedication to a client’s business by celebrating their triumphs and consoling them when things go awry.
Can a managed IT services company help you achieve your business goals?
While it may seem counterintuitive, it is possible to overburden your IT personnel by managing every part of your IT system yourself. If you hire an MSP to supplement your IT personnel, they may focus on improving efficiency, productivity, and innovation for your company. What’s more, the appropriate Managed Service Provider (MSP) can help your organization grow for years to come.
To make the most of today’s and tomorrow’s technology, you’ll need the assistance of ITS. Our FREE technology assessment is available now; alternatively, you may like to obtain a copy of our FREE eBook to discover more about the many benefits of outsourcing your IT to us.
